Terms of Service
Last Updated: January 13, 2026
Introduction
Welcome to Slow 'n Steady Wellness, PLLC ("we," "us," "our," or "Slow 'n Steady Wellness"). These Terms of Service ("Terms") govern your use of our website at slownsteadywellness.com (the "Website") and the services we provide.
By accessing or using our Website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
About Our Services
Slow 'n Steady Wellness provides the following services:
Individual Therapy: Mental health therapy services for adults and adolescents (Texas residents only)
Coaching Services: Professional coaching available worldwide
Professional Consultation: Clinical consultation for mental health professionals
Educational Workshops and Groups: Psychoeducational workshops and group facilitation
Psychedelic Preparation & Integration: Coaching services for individuals preparing for or integrating psychedelic experiences
Eligibility
For Therapy Services:
You must be at least 13 years of age (minors require parental/guardian consent)
You must be a resident of Texas (therapy services are only available to Texas residents)
You must be able to provide informed consent for treatment
For Coaching and Other Services:
You must be at least 18 years of age or have parental/guardian consent
Services are available worldwide
Restrictions:
By using our services, you represent and warrant that:
All information you provide is accurate and complete
You will not use our services for any unlawful purpose
You are not prohibited from receiving services under applicable laws
No Therapeutic Relationship Through Website Alone
Important Notice: Browsing our Website, reading content, or contacting us through email or forms does NOT establish a therapist-client relationship.
A therapeutic relationship is only established when:
You have completed intake paperwork
We have mutually agreed to work together
You have received and acknowledged our informed consent documents and Notice of Privacy Practices
We have scheduled your first therapy session
Emergency Situations and Crisis Support
Our services are not for emergencies. If you are experiencing a mental health crisis or emergency, please:
Call 911 for immediate emergency assistance
Call or text 988 for the Suicide and Crisis Lifeline (24/7 support)
Go to your nearest emergency room
Contact the National Crisis Text Line: Text HOME to 741741
Our therapy and coaching services are not equipped to provide emergency or crisis intervention. Response times to emails or messages may vary and should not be relied upon in urgent situations.
Scheduling and Appointments
Booking Appointments
Appointments may be scheduled through our online scheduling system, by phone, or by email. All appointments are subject to availability.
Appointment Confirmation
You are responsible for ensuring you have the correct date, time, and access information for your scheduled appointments.
Late Arrivals
If you arrive more than 15 minutes late to a scheduled session, we reserve the right to cancel the appointment, and you may be charged the full session fee.
Cancellation and No-Show Policy
Cancellation Requirements
24-hour notice required for all cancellations or rescheduling
Notice must be provided at least 24 hours before your scheduled appointment time
You may cancel by phone, email, or through our scheduling system
Late Cancellations and No-Shows
Cancellations made with less than 24 hours notice will be charged the full session fee
Failure to attend a scheduled session without notice ("no-show") will be charged the full session fee
Late cancellation and no-show fees are not covered by insurance
Exceptions
We understand that emergencies happen. Exceptions to our cancellation policy may be made on a case-by-case basis for documented emergencies (serious illness, family emergency, etc.). Please contact us as soon as possible if you experience an emergency.
Payment Terms
Fees and Rates
Current service rates are listed on our Services page and are subject to change. You will be informed of any rate changes with at least 30 days notice.
Current Rates:
Individual Therapy: $175 per session
Coaching Services: $175 per session
Parent Coaching: $175 per session
Psychedelic Preparation & Integration: $175 per session
Professional Consultation: Contact for pricing
Workshops and Groups: Contact for pricing
Payment Methods
We accept payment via credit card and debit card through our secure payment processor, Stripe. Payment information is collected and processed in accordance with PCI compliance standards.
When Payment is Due
Private Pay Clients: Payment is due at the time of service
Insurance Clients: Co-pays, deductibles, and any patient responsibility amounts are due at the time of service
Equity Pricing
We offer sliding scale and reduced-fee appointments for clients with limited income. Please inquire during your initial consultation if you need financial assistance.
Overdue Balances
Accounts with overdue balances may result in:
Suspension of scheduling privileges until payment is received
Collection efforts, which may include third-party collection agencies
Reporting to credit agencies (as a last resort)
Refund Policy
No Refunds for Completed Services
Services are non-refundable once rendered. This includes:
Therapy sessions that have been conducted
Coaching sessions that have been completed
Workshops or groups that have taken place
Advance Payments
If you have paid in advance for a session that you cancel with proper notice (24+ hours), the payment will be credited toward a future session. No cash refunds will be issued.
Disputes
If you have concerns about billing or fees, please contact us within 30 days of the charge to discuss resolution.
Insurance and Third-Party Payments
We currently accept a limited number of insurance plans for individual therapy services only. Insurance verification and benefits are your responsibility.
Your Insurance Responsibilities:
Verify your insurance coverage and benefits before services begin
Understand your co-pay, deductible, and out-of-pocket responsibilities
Provide accurate and current insurance information
Pay any required co-pays or deductibles at time of service
Our Responsibilities:
Submit claims to your insurance company on your behalf (for accepted plans)
Provide you with documentation (superbills) for out-of-network reimbursement when requested
We cannot guarantee that your insurance will cover services. You are ultimately responsible for all charges regardless of insurance coverage.
Good Faith Estimate
Under federal law (No Surprises Act), clients who are not using insurance or who are using out-of-network benefits have the right to receive a Good Faith Estimate of expected charges for services.
You may request a Good Faith Estimate:
Before scheduling your first session
At any time during treatment
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill. You must dispute the bill within 120 calendar days of the date on the bill.
Telehealth Services
Therapy and coaching services are provided via secure, HIPAA-compliant telehealth platforms.
Your Responsibilities:
Ensure you have a reliable internet connection
Participate from a private, confidential location
Test your technology before scheduled sessions
Have a backup plan for technology failures (phone number for contact)
Our Responsibilities:
Use secure, encrypted platforms for all telehealth sessions
Protect your privacy and confidentiality
Maintain professional standards during virtual sessions
Technology Issues:
If technology issues prevent a session from occurring, we will work with you to reschedule without penalty. However, you are responsible for ensuring basic technology requirements (internet, camera, microphone) are met.
Confidentiality and Privacy
We are committed to protecting your privacy and maintaining confidentiality in accordance with applicable laws, including HIPAA (for therapy clients) and professional ethical standards.
When Confidentiality May Be Broken:
Texas law and ethical guidelines require us to break confidentiality in certain situations, including:
Suspected child abuse or neglect: We are legally required to report
Suspected elder or vulnerable adult abuse: We are legally required to report
Imminent danger to self or others: If we believe you are at serious risk of harming yourself or someone else
Court orders: When legally compelled by a valid court order or subpoena
Your written authorization: When you provide written consent to disclose information
For complete information about privacy practices, please review our Privacy Policy and Notice of Privacy Practices (provided to therapy clients).
Intellectual Property
Our Content
All content on our Website, including text, graphics, logos, images, and software, is the property of Slow 'n Steady Wellness or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Your Use of Content
You may view and use content from our Website for personal, non-commercial purposes only. You may not:
Copy, reproduce, or distribute content without permission
Modify or create derivative works from our content
Use content for commercial purposes
Remove copyright or proprietary notices
Client Materials
Any materials you provide during services (written exercises, artwork, etc.) remain your property. We may keep copies as part of your clinical record but will not share or publish your materials without your explicit written permission.
Scope of Services and Limitations
Not a Substitute for Emergency Care
Our services are not appropriate for emergency situations or acute mental health crises. See the "Emergency Situations" section above for resources.
Not Legal or Medical Advice
While we provide mental health services, we do not provide legal advice, medical advice, or psychiatric medication management. We may refer you to appropriate professionals for these services.
Coaching vs. Therapy
Coaching services are distinct from therapy:
Coaching focuses on present and future goals, personal development, and skill-building
Coaching does not diagnose or treat mental health conditions
Coaching is not covered by health insurance
Results Not Guaranteed
While we are committed to providing high-quality services, we cannot guarantee specific outcomes or results. Therapeutic and coaching progress depends on many factors, including your engagement and commitment to the process.
Professional Boundaries
To maintain professional and ethical standards:
We do not accept friend requests or follow clients on personal social media accounts
We do not engage in dual relationships (social, business, or romantic) with current clients
We maintain professional boundaries during and after the therapeutic relationship
Gifts should be small and token in nature only
Termination of Services
Your Right to Terminate
You have the right to end services at any time. We encourage you to discuss your decision with us so we can provide appropriate closure and referrals if needed.
Our Right to Terminate
We may terminate services in the following circumstances:
Non-payment of fees
Repeated violations of our cancellation policy
Threatening, abusive, or inappropriate behavior
When services are no longer clinically appropriate
Conflicts of interest
When we initiate termination, we will provide appropriate notice and, when clinically appropriate, referrals to other providers.
User Conduct
When using our Website or services, you agree not to:
Harass, threaten, or intimidate our staff or other clients
Use services for any unlawful purpose
Impersonate another person or entity
Interfere with the security or functionality of our Website
Transmit viruses, malware, or harmful code
Collect information about other users without permission
Violation of these terms may result in immediate termination of services and/or legal action.
Limitation of Liability
To the fullest extent permitted by law:
We are not liable for:
Indirect, incidental, or consequential damages arising from your use of our services
Damages resulting from technology failures or interruptions
Loss of data or information
Actions you take based on information obtained through our services
Our total liability to you for any claims arising from our services shall not exceed the amount you paid for services in the 12 months preceding the claim.
Nothing in these Terms limits our liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law
Disclaimer of Warranties
Our services and Website are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
Warranties of merchantability or fitness for a particular purpose
Warranties that services will be uninterrupted or error-free
Warranties regarding the accuracy or reliability of information
We make no guarantees about specific therapeutic or coaching outcomes.
Indemnification
You agree to indemnify, defend, and hold harmless Slow 'n Steady Wellness and its owner, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of our services or Website
Your violation of these Terms
Your violation of any rights of another party
Dispute Resolution and Governing Law
Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
Informal Resolution
If you have a dispute with us, we encourage you to contact us first to seek an informal resolution.
Arbitration
Any disputes that cannot be resolved informally may be subject to binding arbitration in Travis County, Texas, in accordance with the rules of the American Arbitration Association.
Exceptions
The following matters are not subject to arbitration and may be brought in court:
Claims for injunctive relief
Claims related to intellectual property
Small claims court matters
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Slow 'n Steady Wellness regarding use of our Website and services.
Changes to These Terms
We reserve the right to modify these Terms at any time. When we make changes, we will:
Post the updated Terms on this page with a new "Last Updated" date
Provide notice of material changes through our Website or by email
Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Contact Information
If you have questions or concerns about these Terms, please contact us:
Slow 'n Steady Wellness, PLLC
Amanda Pouncy-Ross, LCSW
Email: amanda@slownsteadywellness.com
Phone: (512) 580-7329
Address: Austin, Texas
Acknowledgment: By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.