Privacy Policy
Last Updated: January 13, 2026
Introduction
Slow 'n Steady Wellness, PLLC ("we," "us," or "our") operates slownsteadywellness.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or use our services.
Your privacy is important to us. As a mental health services provider, we are committed to protecting your personal and health information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and Texas state regulations.
By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information You Provide
When you use our Website or services, we may collect the following information:
Contact Information: Name, email address, phone number, mailing address
Account Information: Username, password, preferences
Payment Information: Credit card details, billing address (processed securely through Stripe)
Scheduling Information: Appointment dates, times, and preferences
Communication Records: Messages, emails, or other communications with us
Protected Health Information (PHI)
For clients receiving therapy services, we collect and maintain Protected Health Information as defined by HIPAA, including:
Health history and mental health information
Treatment plans and clinical notes
Insurance information (when applicable)
Emergency contact information
Any other information necessary to provide clinical services
HIPAA Compliance: PHI collected for therapy services is stored and transmitted using HIPAA-compliant systems and is subject to separate Notice of Privacy Practices provided at the start of services.
Information Collected Automatically
When you visit our Website, we may automatically collect:
Usage Data: Pages viewed, time spent on pages, browser type, device information
IP Address: Your Internet Protocol address for security and analytics purposes
Cookies and Tracking Technologies: Small data files stored on your device (see Cookies section below)
How We Use Your Information
We use the information we collect for the following purposes:
For Therapy and Healthcare Services:
Providing, coordinating, and managing your mental health care
Scheduling and confirming appointments
Communicating with you about your treatment
Billing and payment processing
Complying with legal and regulatory requirements
For Website Operations:
Operating, maintaining, and improving our Website
Responding to inquiries and providing customer support
Sending administrative information and service updates
Analyzing Website usage and trends
Preventing fraud and enhancing security
For Marketing (Non-PHI Only):
Sending newsletters or educational content (you may opt out at any time)
Informing you about new services or workshops
We will never use or disclose your Protected Health Information for marketing purposes without your explicit authorization.
How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
With Your Consent
We may share your information when you have given us explicit permission to do so.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our Website and providing services, including:
Payment Processors: Stripe (for secure payment processing)
Telehealth Platform: HIPAA-compliant video conferencing services
Practice Management Software: Secure electronic health record systems
Website Hosting: Secure hosting providers
These service providers are contractually obligated to protect your information and may only use it to provide services to us.
Legal Requirements
We may disclose your information when required by law, such as:
In response to a court order, subpoena, or legal process
To comply with applicable laws and regulations
To protect our rights, property, or safety, or that of others
To report suspected child abuse, elder abuse, or imminent danger to self or others (as required by Texas law)
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections.
HIPAA Privacy Practices
For clients receiving therapy services, we maintain a separate Notice of Privacy Practices as required by HIPAA. This notice provides detailed information about:
How we use and disclose your Protected Health Information
Your rights regarding your health information
Our legal obligations to protect your privacy
How to file a complaint if you believe your privacy rights have been violated
You will receive a copy of our Notice of Privacy Practices at your first therapy session or upon request.
Data Security
We implement appropriate technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of data in transit and at rest
Secure, password-protected systems
HIPAA-compliant platforms for telehealth and electronic health records
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:
Remember your preferences
Understand how you use our Website
Improve Website functionality and performance
Types of Cookies We Use:
Essential Cookies: Necessary for the Website to function properly
Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics)
Your Cookie Choices:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may limit your ability to use certain features of our Website.
To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
Your Privacy Rights
You have the following rights regarding your personal information:
Access and Correction
You have the right to access and request corrections to your personal information. Contact us at the email below to request access.
Opt-Out of Communications
You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any email or contacting us directly. Please note that you cannot opt out of essential service-related communications.
Data Deletion
You may request deletion of your personal information, subject to legal and regulatory obligations. Please note that we are required to retain certain health information for specific periods under state and federal law.
HIPAA Rights
As a therapy client, you have specific rights under HIPAA, including:
Right to access your medical records
Right to request amendments to your records
Right to an accounting of disclosures
Right to request restrictions on certain uses and disclosures
Please refer to our Notice of Privacy Practices for complete information about your HIPAA rights.
Children's Privacy
Our services are not intended for individuals under 18 years of age without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent. If you believe we have collected information from a minor without proper consent, please contact us immediately.
Third-Party Links
Our Website may contain links to third-party websites, such as professional directories or resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
Right to know what personal information we collect and how we use it
Right to request deletion of your personal information
Right to opt out of the "sale" of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
For material changes, we will provide notice through our Website or by email (if you have provided your email address).
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Slow 'n Steady Wellness, PLLC
Amanda Pouncy-Ross, LCSW
Email: amanda@slownsteadywellness.com
Phone: (512) 580-7329
Address: Austin, Texas
For questions specifically related to Protected Health Information or HIPAA compliance, please request our Notice of Privacy Practices or contact us using the information above.
Note: This Privacy Policy applies to information collected through our Website. For information about how we handle Protected Health Information in the context of therapy services, please refer to our HIPAA Notice of Privacy Practices, which is provided separately to all therapy clients.